Refund policy

RETURN AND REFUND POLICY

30-Day Return Policy

PHOSGO offers a voluntary 30-day return policy. You have 30 days from the date you receive your order to request a return.

This voluntary return policy is in addition to, and does not limit, any mandatory consumer rights available under applicable law.

Return Eligibility

To qualify for a return under our voluntary 30-day return policy, the item must:

Be in the same condition in which it was received;
Be unused and unridden;
Include all original parts, accessories, manuals, and tags;
Be returned in its original packaging; and
Be accompanied by a receipt or other proof of purchase.

Returns that show signs of use, damage, modification, improper assembly, or missing parts may be refused. Where permitted by applicable law, a reasonable deduction may be made from the refund to reflect any loss in the item’s value.

These eligibility conditions apply to PHOSGO’s voluntary 30-day return policy and do not restrict any statutory rights available to consumers under applicable law.

How to Request a Return

To request a return, please contact us at sales@phosgo.com before sending the item back.

Please include the following information:

Your order number;
The reason for the return; and
Clear photos or videos showing the condition of the product and packaging, where applicable.

If your return request is accepted, we will provide return instructions and, where applicable, a return shipping label.

Please do not return an item before receiving return instructions from us. This requirement does not limit any statutory right to notify us of your decision to withdraw from or cancel a purchase.

For any return-related questions, please contact us at sales@phosgo.com.

Return Shipping Costs

If the return is due to a verified product defect, shipping damage, or an incorrect item sent by PHOSGO, PHOSGO will cover the reasonable return shipping costs in accordance with applicable law.

For returns unrelated to product quality, including change-of-mind returns made under our voluntary 30-day return policy, the customer is responsible for the return shipping costs.

If PHOSGO provides a prepaid return shipping label for a non-quality-related return, the actual cost of the label will be deducted from the customer’s refund, where permitted by applicable law. We will inform the customer of the applicable deduction before the return is processed.

For goods that cannot normally be returned by regular mail, estimated return shipping costs will be disclosed where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If the product is defective, damaged during shipping, not as described, or different from what you ordered, please contact us as soon as reasonably possible at sales@phosgo.com.

Please provide your order number and clear photos or videos showing the issue and the condition of the product and packaging.

We will evaluate the issue and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, available remedies may include repair, replacement, a price reduction, or a refund.

Contacting us after delivery does not affect any statutory rights you may have in relation to defective, damaged, misdescribed, or non-conforming goods.

Exceptions and Non-returnable Items

The following items are not eligible for return under our voluntary 30-day return policy:

Customized or personalized products;
Gift cards;
Items damaged through misuse, improper assembly, accidents, unauthorized repairs or modifications, or failure to follow the product instructions;
Items with missing original parts, accessories, manuals, or packaging; and
Clearance or final-sale items.

These exclusions do not apply where a return or other remedy is required by applicable law. They do not affect statutory rights relating to defective, damaged, misdescribed, or non-conforming goods.

Because batteries are regulated goods, their return may be subject to special packaging, carrier, and shipping requirements. Do not return or ship a battery before contacting PHOSGO and receiving the appropriate instructions.

Please contact us at sales@phosgo.com if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to obtain a different item is to request a return for the item you currently have. Once the return is accepted, you may place a separate order for the new item.

This exchange procedure does not limit any statutory right to repair, replacement, or another remedy for defective or non-conforming goods.

European Union Right of Withdrawal

If your order is delivered to a consumer in the European Union and the statutory right of withdrawal applies, you have the right to withdraw from the purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, you must clearly notify us of your decision to withdraw within the 14-day withdrawal period by contacting sales@phosgo.com.

After notifying us, you must return the goods without undue delay and no later than 14 days after the date on which you informed us of your decision to withdraw, unless otherwise required by applicable law.

You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and functioning. Where permitted by applicable law, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary.

For a return made under the EU right of withdrawal that is unrelated to a product defect, shipping damage, or an incorrect item, the customer is responsible for the direct return shipping costs, provided that this responsibility was disclosed before purchase as required by law.

If PHOSGO provides a prepaid return shipping label, the actual cost of the label may be deducted from the refund, where permitted by applicable law. We will inform you of the applicable deduction before processing the return.

Where required by EU law, PHOSGO will refund the original delivery charge up to the cost of the least expensive standard delivery option offered by us. Additional costs resulting from the customer’s choice of a more expensive delivery method, such as express delivery, will not be refunded.

For returns made under the EU statutory right of withdrawal, we will issue the required refund within 14 days after you notify us of your decision to withdraw. We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

The refund will be issued using the original payment method unless otherwise agreed, and you will not incur additional fees as a result of the refund.

EU Legal Guarantee

For consumers in the European Union, defective or non-conforming goods are covered by the applicable statutory legal guarantee.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, a price reduction, or a full or partial refund, at no cost to the consumer.

PHOSGO’s voluntary 30-day return policy does not replace, restrict, or reduce the statutory legal guarantee or any other mandatory consumer rights.

Refunds

For returns other than those made under the EU statutory right of withdrawal, we will notify you after we receive and inspect the returned item and will let you know whether the refund has been approved under our voluntary return policy.

If approved, the refund will be issued automatically to your original payment method within 10 business days after approval.

Where permitted by applicable law, any previously disclosed return shipping charge or deduction for diminished value will be subtracted from the refund amount.

Your bank, credit card provider, or payment service provider may require additional time to process and post the refund.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact us at sales@phosgo.com.

Nothing in this Return and Refund Policy excludes, restricts, or reduces any mandatory consumer rights available under applicable law.